“A Revision of Orientation Materials and Training of the Revised Materials for RAP Counsellors (Resettlement Assistance Program)”
( View in Adobe PDF)

An evaluation in Ontario concluded that orientation delivery given to newcomers by Counsellors was an area identified for improvement. As a result Jangles Productions was asked by Citizenship and Immigration Canada to update orientation materials and then provide training on the revised materials. A comprehensive Orientation Manual was developed and training sessions were conducted on the new Manual.

  • Evaluate current orientation delivery and support materials
  • Recommend and develop new or amended models for orientation delivery and support materials to meet emerging client needs (Manual, A/V materials, booklets)
  • Train staff on the effective delivery of orientation and revised support materials

All relevant materials were compiled and reviewed. The Jangles Productions team travelled to Reception Centres to observe orientations. Newcomer interviews and focus groups with staff were conducted. An electronic survey was sent out to secure detailed input from Counsellors on recommended changes.